Owner Onboarding

Start with the legal owner, the property, and the person authorized to make decisions.

• Current Management Agreement or Property Addition Addendum and Schedule A are signed, including any required guaranty or initials.
• Property address, type, rentable-unit count, bedrooms, bathrooms, legal occupancy, and requested go-live window are confirmed.
• Legal owner or entity, title holder, authorized signer, and signer title are accurate.
• One Designated Owner Representative, information-only contacts, and an emergency/local contact are identified.
• W-9, recurring ACH, payout setup, reserve, and opening charges required by the signed documents are completed through the approved secure process.

The owner remains responsible for legal authority to rent and owner-level obligations. StayLage coordinates property permits and renewals when allowed and documents who handles each tax filing.

• Proof of at least $1,000,000 in liability coverage is provided, with StayLage added where commercially available.
• Short-term-rental permit, local business license, state registration, and required inspections are identified for the property jurisdiction.
• Permit or license numbers, agency contacts, fees, expiration dates, renewal owner, and evidence links are recorded.
• Current HOA, condo, building, or community approval and guest-facing rules are supplied, including occupancy, parking, pets, quiet hours, amenities, and fines.
• The property tax-filing map identifies booking-channel remittance, StayLage remittance, registrations, deadlines, authorization, and any documented owner-handled exception.

Essential services and local response coverage must be active before guests are invited into the property.

• Applicable electric, gas, water, sewer, trash, and reliable internet services are active in the owner’s name and will remain active.
• Trash and recycling locations, pickup schedule, bin rules, and any HOA or municipal requirements are documented.
• Primary entry, gates, garage, elevator, parking passes, and a backup entry method are working; credentials are shared only through the secure method.
• Router location, thermostat and HVAC operation, breaker panel, water shutoff, filters, and special mechanical systems are documented.
• Reliable local housekeeping, maintenance, emergency, lawn, pool/spa, pest, snow, or other applicable vendor coverage is confirmed.

Your assigned onboarding contact will provide an owner-specific copy of the current seven-tab onboarding and inventory workbook. Record quantities, condition, room, make/model information, purchasing needs, and photo links.

• Furniture, seating, mattresses, window coverings, lighting, TVs/remotes, and room-by-room sleeping arrangements are complete and safe.
• Kitchen and dining inventory meets the property’s maximum occupancy and all appliances are clean and operational.
• StayLage-approved launch quantities of sheets, protectors, pillows, bedding, bath linens, kitchen linens, and guest supplies are in place.
• Smoke and CO alarms, fire extinguishers, first-aid supplies, railings, stairs, pool/spa barriers, and other applicable safety items are installed and tested.
• Owner storage is locked and labeled; personal items, medications, mail, valuables, documents, food, and perishables are removed or secured.

Provide only facts that can be verified and safely published. Accuracy here drives listing content, guest expectations, and regulatory compliance.

• Exact beds by room, bathrooms, legal occupancy, rentable-unit structure, and any accessibility features or limitations are confirmed.
• Parking, pet, smoking, visitor/event, quiet-hour, amenity, and local nuisance rules are documented.
• Guest-friendly instructions cover arrival, parking-to-entry, laundry, trash, thermostats, appliances, grill/fireplace, pool/spa, and unusual property features.
• Every exterior camera, doorbell, noise monitor, or other monitoring device is disclosed; all interior cameras are removed or permanently disabled.
• Accurate local restaurants, groceries, activities, outdoor access, transportation, emergency care, and the property’s distinctive selling points are supplied.

Existing business must be reconciled before StayLage opens the calendar. StayLage assumes only the items it accepts in writing.

• Every current Airbnb, Vrbo, Booking.com, direct, or other listing URL and the account holder are disclosed without sharing passwords.
• Every accepted reservation through final checkout is disclosed securely, including dates, amounts, deposits, taxes, fees, and status.
• Guest funds already collected, refunds, claims, chargebacks, credits, and other open obligations are disclosed.
• Prior manager or co-host contacts, termination requirements, content/assets, and transition instructions are supplied.
• Known owner-use dates, blocked dates, and important local high-demand dates are identified before pricing and availability are configured.

Condition documentation protects the owner, supports purchasing and repairs, and gives the listing team verifiable source material.

• Wide views and close details cover the exterior, every room, appliances, access, mechanical systems, amenities, safety equipment, and existing wear or damage.
• Short videos document the arrival route, entry, room-by-room operation, special fixtures, and neighborhood or amenity access where useful.
• Repairs, purchasing, installations, furniture assembly, and maintenance punch-list items are completed or expressly approved.
• Final clean, debris removal, staging, owner-storage check, and life-safety/condition inspection are complete.
• Professional photography and required marketing images are complete whenever practical, with property facts rechecked against the finished setup.

Owner preparation can be complete while StayLage is still reviewing permits, safety, accounting, pricing, or booking-channel synchronization.

• Final listing facts, photos, descriptions, amenities, house rules, fees, and policies have been reviewed for accuracy.
• StayLage has configured pricing, minimum stays, availability, taxes/fees, and the approved booking-channel mix.
• Listings are approved and synchronized, and StayLage has verified the guest-facing result on each enabled channel.
• Streamline owner-portal username is issued; the owner creates the password securely and receives reporting, payout, owner-use, and approval instructions.
• Open issues have owners and due dates, go-live authorization is recorded, and first-30-day quality monitoring and steady-state contacts are confirmed.